GEM EBS are an East London Based SME delivering Mechanical and Electrical Services; and more importantly we pride ourselves of delivering excellent Customer Service considerations.
WE aim to DELIVER a HIGH QUALITY, CARING and CONSIDERATE EXPERIENCE for EVERY CLIENT and INDIVIDUAL.
Any works carried out to a home or a commercial building are an inconvenience and we PROMISE to work with YOU, our Client, to manage information sharing, personal schedules and pre-works-social commitments or restrictions, vulnerability requirements and access constraints of times or practicality. We pride ourself on EXCELLENT communication skills – both talking and LISTENING.
To achieve this we operate a number of Policies and Processes (In accordance with industry standards including ISO 9001 – quality, 14001 environmental & 18001 H&S)that detail
1 – how we will deliver our services in a practical sense,
2 – how we quality manage our work,
3 – how we ensure our staff are up-to-date and capable to work in accordance with industry and legislation requirements.
4 – How we manage data and confidentiality restrictions
5 – How and the format for reporting, complaints and customer services considerations.
These processes are ever-evolving to accommodate our Client’s Requirements and the various rules that dictate our delivery practices; as such, we have regular training and debriefing sessions with all of our staff to ensure that the policies are appropriately and thoroughly implemented. Policies only work through training.
We Promise to Deliver the Best we can and in accordance with EVERY RULE and Regulation imposed upon us. Our Clients Come FIRST and QUALITY is at the CENTRE of our BUSINESS.